Support
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Ordering
What are the product codes?
Every strength has a short catalogue code, for example RT30 for Retatrutide 30 mg. You can search by code directly, and codes appear on the label, in the cart and on your order confirmation.
How do I track my order?
Use the tracking page with your order number and email address, or open the tracking link in your shipping email.
Shipping
How long does delivery take?
Orders ship within a few days of payment and arrive in 10 to 20 business days depending on the destination. You receive a tracking number by email as soon as the parcel is handed to the carrier.
Do you ship to my country?
We ship worldwide with tracked delivery. Enter your country at checkout to see the shipping option and its price.
Payment
Which payment methods do you accept?
Card, and cryptocurrency: Bitcoin, Litecoin, Ether, Tron, Monero, and USDT or USDC on Ethereum, Base and Tron.
Which network should I use for crypto?
Use exactly the network shown on the payment screen. A coin sent on another network is not detected automatically and can be lost for good. If it happens, open a ticket with the transaction hash.
Products
What does “kit of 10 vials” mean?
Each product is sold as a box of 10 lyophilised (freeze-dried) vials of the strength you select. The strength shown is per vial.
How is purity documented?
Compounds are supplied with a supplier certificate of analysis stating 99% purity or above. Certificates are listed on the documentation page as they are made available.
How should vials be stored?
Lyophilised vials: refrigerate at 2 to 8 °C, away from light. For long-term storage, minus 20 °C is recommended. After reconstitution, keep refrigerated and use within the period appropriate for the compound.
Are these products for human use?
No. All products are sold for laboratory research use only and are not intended for human or veterinary use.
Support
How do I reach support?
The Support button on every page opens WhatsApp, Telegram or a numbered ticket. Every ticket keeps a written history and gets an answer within one working day.